Refund policy
1. Returns (15 days policy)
We accept returns within 15 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Items must also be in the original packaging.
To initiate a return, please contact us at:
📧 maphorilekhobanyane@gmail.com
2. Return Approval
Once your return request is received, we will inspect your request and notify you if the return is approved or rejected. Approved returns must be sent back to us within the instructed timeframe.
3. Restocking Fee
All approved returns are subject to a 30% restocking fee. This fee will be deducted from your refund amount.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
5. Non-Refundable Items
We do not offer refunds for:
- Items that have been used, worn, or altered
- Items returned without original packaging
- Sale or clearance items (if applicable)
6. Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
7. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery so we can resolve the issue.
8. Contact Us
If you have any questions about returns or refunds, contact us at:
📧 maphorilekhobanyane@gmail.com